Discover a Career with Member First Mortgage LLC

Home Preservation Assistant

Job Details

Job Location: Grand Rapids, MI
Remote Type: Onsite
Position Type: Full Time

Description

Member First Mortgage is seeking a detail-oriented, organized, and dependable Home Preservation Operations Associate to support the Home Preservation team with administrative and operational functions related to loan modifications and default servicing.

This role plays a critical part in ensuring loan modification documentation is accurate, complete, and compliant. The associate will assist with document preparation, mailing, scanning, and tracking, while also supporting internal workflows and communication across teams. The ideal candidate thrives in a fast-paced environment, demonstrates strong attention to detail, and excels at managing multiple priorities.

Founded on the credit union philosophy of “People Helping People,” Member First Mortgage provides full-service mortgage solutions to over 200 credit unions nationwide. Our commitment to honesty, integrity, and exceptional service creates a supportive, collaborative, and rewarding workplace.

Benefits We Offer:

• Generous and competitive healthcare packages
• Employer paid short-term and long-term disability
• Employer paid Life Insurance
• 100% Employer paid Vision
• 401K Plan with match
• 20 days PTO - no waiting periods!
• Fun, laid back, and collaborative team environment.

Responsibilities:

Loan Modification Processing & Documentation

• Review executed loan modification packets for completeness and accuracy

• Obtain required internal and notary signatures on modification documents

• Ensure all corrections are completed and documents are properly finalized

• Scan and upload loan files into internal imaging systems

Post-Modification & File Management

• Process loan files upon return from borrowers

• Assist in gathering required documentation to bring delinquent files current

• Make outbound calls as needed to obtain missing information or documentation

Document Preparation & Mailing

• Prepare and assemble loan modification packets for processing

• Generate and send required written communications to members

• Coordinate UPS mailings and manage outgoing documentation

• Handly daily incoming and outgoing mail

Compliance & Tracking

• Record modification costs, fees, and reimbursement claims to GSEs

• Ensure files remain audit-ready and compliant with internal and regulatory standards

• Assist with recording modifications with local counties

Operational & Team Support

• Support document custodian processes and resolve related issues

• Assist with internal imaging platforms and document tracking

• Collaborate with cross-functional teams to ensure workflow efficiency

• Provide backup support to other Home Preservation functions as needed

Experience: 1–3 years of experience in administrative support, operations, mortgage servicing, or a related field is preferred.

Education:

High school diploma or GED is required.

Required Skills:

• Strong attention to detail with the ability to process data accurately and efficiently
• Excellent organizational and time management skills
• Strong verbal and written communication skills
• Ability to prioritize tasks and meet deadlines in a fast-paced environment
• Strong problem-solving and research skills
• Professional and collaborative approach when working with diverse teams
• Proficiency in Microsoft Office Suite
• General office and administrative experience

Preferred Skills:

• Working knowledge of mortgage or mortgage servicing
• Experience with ICE MSP or similar loan servicing systems

Physical Requirements: While performing the duties of this job, the employee is regularly required to sit, stand, and walk. The employee must occasionally lift and/or move up to 20 pounds. The employee is frequently required to spend extended hours in front of a computer screen, use hands and fingers, and speak and listen on the telephone.

Work Environment: This is an onsite position located in Grand Rapids, MI. Candidates must be able to work on-site and meet department scheduling and operational requirements.

If you are looking for a company that is dedicated to your success and is ethically motivated to provide exceptional member service, we encourage you to apply!