Payoff Specialist

Job Details

Job Location: Hybrid or Remote
Position Type: Full Time
Schedule: Monday–Friday, 8:30 AM–5:00 PM
Compensation: $19.61 – $24.51 per hour

Description

Member First Mortgage is seeking a detail-oriented and customer-service-driven Payoff Specialist to join our Servicing – Payments/Payoff team. This role is responsible for processing loan payoffs, payment applications, discharge processing, and related servicing functions that ensure accurate and timely resolution of paid-in-full loans.

In this role, you will manage payoff transactions, monitor loan balances, process incoming payments from multiple channels, and support servicing operations related to suspense accounts, NSF items, and maturing loans. The ideal candidate is highly organized, accurate, and able to work efficiently in a fast-paced financial services environment while delivering excellent service to members and internal partners.

Founded on the credit union philosophy of “People Helping People,” Member First Mortgage provides full-service mortgage solutions to over 200 credit unions nationwide. We are committed to integrity, accuracy, and exceptional service, while fostering a supportive and collaborative workplace culture.

Benefits We Offer

• Generous and competitive healthcare packages
• Employer-paid short-term and long-term disability
• Employer-paid life insurance
• 100% employer-paid vision coverage
• 401(k) plan with company match
• 20 days PTO with no waiting period
• Fun, collaborative, and team-oriented environment

Responsibilities

• Process incoming payments from all sources in a timely and accurate manner, including ACH, EFT, lockbox, and other payment channels
• Handle NSF items, including payment reversals and corrections
• Process loan payoffs and manage paid-in-full (PIF) accounts
• Monitor and manage suspense, unapplied, and unidentified funds
• Review and act on low loan balance reports, including issuing payoff and low balance letters
• Monitor payoff-related fees and ensure accuracy of discharges and related documentation
• Track and monitor maturing loans and communicate payoff expectations to members
• Provide backup support for servicing phone queues, emails, and voicemails
• Ensure compliance with internal policies and servicing guidelines
• Perform additional duties as assigned

Education & Experience

• High school diploma or GED required
• Associate or bachelor’s degree preferred
• 2–4 years of experience in mortgage servicing, lending operations, or related financial services required
• Prior experience in banking, credit union teller operations, payment processing, lockbox, or cash applications strongly preferred

Required Skills & Qualifications

• Strong attention to detail and accuracy in data entry and financial processing
• Ability to analyze financial data and interpret loan documents
• Excellent communication and problem-solving skills
• Strong organizational and time management skills with the ability to prioritize multiple tasks
• Ability to work independently in a fast-paced environment with minimal supervision
• Proficiency with loan servicing systems and Microsoft Office Suite
• Strong customer service mindset and ability to communicate professionally with internal and external stakeholders

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit, stand, and walk. The employee must occasionally lift and/or move up to 10 pounds. The employee is frequently required to spend extended periods working at a computer and communicating via phone and email.

Work Environment

This position may be performed in a hybrid or remote work environment, depending on business needs and qualifications. Regular weekday hours are required.

If you are looking for a company that is dedicated to your success and is committed to providing exceptional service, we encourage you to apply!