Discover a Career with Member First Mortgage LLC

Servicing Assistant I

Job Details

Job Location: Grand Rapids, MI
Remote Type: Remote
Position Type: Part-Time

Description

Member First Mortgage is seeking a detail-oriented, organized, and customer-service-driven Servicing Assistant I to support our Servicing Department. This role provides telephone and electronic support to borrowers and assists internal teams with mortgage servicing tasks, ensuring accurate and timely processing of member requests.

You will serve as a key point of contact within the department, handling member inquiries, assisting with documentation, and supporting daily operational tasks. The ideal candidate has basic knowledge of mortgage documents, familiarity with Microsoft Office applications, strong attention to detail, and the ability to pivot between tasks while following detailed instructions.

Founded on the credit union philosophy of “People Helping People,” Member First Mortgage provides full-service mortgage solutions to over 200 credit unions nationwide. Our commitment to honesty, integrity, and exceptional service creates a supportive, collaborative, and rewarding workplace.

Benefits We Offer:

• Generous and competitive healthcare packages
• Employer paid short-term and long-term disability
• Employer paid Life Insurance
• 100% Employer paid Vision
• 401K Plan with match
• 20 days PTO - no waiting periods!
• Fun, laid back, and collaborative team environment.

Responsibilities:

• Respond to member calls, emails, and voicemails regarding mortgage servicing inquiries.

• Assist with mortgage documentation, payment updates, and account maintenance.

• Follow detailed instructions to complete assigned tasks accurately and efficiently.

• Maintain accurate documentation of all communications and actions in internal systems.

• Pivot between different tasks and support various departmental projects as needed.

• Work independently while collaborating with team members to ensure high service levels.

• Escalate complex issues or concerns to the appropriate team member.

• Perform other related duties as assigned.

Experience:

• 0–2 years of experience in a customer service or office environment preferred.
• Basic knowledge of mortgage documents is helpful.

• Experience in a mortgage servicing or financial environment is a plus.

Education:

• High school diploma or GED required.

• Additional coursework or education in finance, business, or related field preferred.

Required Skills:

• Strong customer service mindset with relationship-building skills.

• Basic knowledge of mortgage documents and servicing terminology.

• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams.

• Detail-oriented and highly organized.

• Ability to follow detailed instructions and work independently.

• Ability to pivot between multiple tasks efficiently.

• Strong communication skills, both verbal and written.

• Ability to handle confidential information with discretion and professionalism.

Physical Requirements: While performing the duties of this job, the employee is regularly required to sit, stand, and walk. The employee must occasionally lift and/or move up to 20 pounds. Extended hours in front of a computer screen, use of hands and fingers, and speaking/listening on the telephone are frequently required.

Work Environment: This position operates in an office or remote office setting. Hybrid or remote options may be available based on business needs. Candidates must be able to meet department scheduling and operational requirements.

If you are looking for a company that is dedicated to your success and is ethically motivated to provide exceptional member service, we encourage you to apply!